PUBLIC SECTOR

CASE STUDIES

Aligning Learning to Business Goals

 

Design a leadership development programme for newly appointed branch managers and branch customer service managers, and train the trainers

 

Problem: Cultural imbalance between being efficient ('manager') and effective ('leader')

 

Solution and Results: Created new programme based on TEAMWIN methodology and trained the internal trainers to help participants align their own development with branch and business objectives; long-running programme expanded into mainstream middle mgt; more effective trainers with a better grasp of business and people-related factors

 

Industry: Financial Services

 

 

Reduce employee days spent in training off-the-job and improve value

 

Problem: Training function KPIs were skewed toward volume at expense of quality

 

Solution and Results: Designed and facilitated strategic workshop to engage and align key members of the training department with the goals of the organisation; more on-the-job learning and revised role for trainers

 

Industry: Services

 

 

Shorten time for new recruits to become fully productive on project teams

 

Problem: An induction programme limited to the basics and run by non-mainstream people

 

Solution and Results: Created new programme based on TEAMWIN methodology and trained operational people to link the company's vision, values, etc, in a meaningful, practical way with the job to be done; new recruits rapidly engaged and aligned; projects started up more quickly and effectively

 

Industry: Outsourcing

 

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